Terms and conditions
Items for sale on www.elpidioloffredo.com (hereinafter the “Site”) are sold and invoiced by Elsafur Srl, Via Lepanto 25, 80045 Pompeii 06804321211.
The company Elsafur Srl, always strives to meet the expectations of its customers, and therefore has decided to create a distance selling network through its website www.elpidioloffredo.com
Service of distant sales is described in general conditions of sale and reserved exclusively for individual consumers purchasing for individual use (referred below as “Customer”).
These general conditions of sale apply to all sales from company ELsafur commenced at a distance world-wide by telephone through the Customer Service or (ii) through our website www.elpidioloffredo.com.
These general conditions of sale have to be carefully reviewed by Customer before completing the purchase. It is understood that the placement of the purchase order to the Customer Service or through the website www.elpidioloffredo.com implies total and absolute knowledge of these general conditions of sale and their full acceptance, the Customer unconditionally covenants and agrees to comply with Elsafur Srl. general conditions of sale and the conditions of payment described below, have read and accepted all information provided to him/her, and also agrees that Elsafur is not bound to any other conditions unless previously agreed in writing and signed by all parties.
Sales of customized products are subject to the “Special Conditions of Sale of Custom Products” listed below in this document, which takes precedence over the present general sales conditions when they conflicting one another. As indicated in the previous paragraph the following also applies to the Special Conditions of Sale of Custom Products:
1. Identification of the Seller
1.1 For the purposes of these general conditions of sale, the seller party is identified and further referred to as “Elsafur Srl”, all product are MADE IN ITALY.
1.2 The Terms and Conditions may be amended at any time. Each Buyer is required to read the Terms and Conditions before making any purchase.
1.3 In any event, the version of the Terms and Conditions in force on the date on which the purchase order was sent, will apply.
1.4 The Terms and Conditions apply regardless of the Buyer’s nationality, provided that the products are to be delivered in one of the countries for which the Website provides an online sales service as specified in paragraph 2.
2. Countries of Delivery
2.1 The Products purchased on this Website can currently be delivered to the following countries:
- San Marino
- United Kingdom
- Czech Republic
- Former Yugoslav Republic Of Macedonia
- United Arab Emirates
- Saudi Arabia
- South Korea
- Hong Kong
2.2 The Vendor may extend or reduce the list of countries in paragraph 2.
2.3 Deliveries can also be made to the Republic of San Marino and the Vatican City.
3. How to Buy
3.1 The products offered for sale by Elsafur are solely those on the site Elsafur at the time of the Order, as described in the relevant information sheets.
3.2 It is understood that the images accompanying the description of a product are for informational purposes only and may not fully reflect all of its features or differ in color or size (due to the browser or the monitor screen resolution used to access our site).
3.3 The Customer will have to fill in every required detail of the Order form on the site and submit it after carefully reviewing the conditions and specifics of the product(s) to be purchased. Customer has the right to request the copy of Tax Invoice Form for the purchase, in accordance with art. 22 Presidential Decree n. 633/1972.
3.4 The receipt of the Order and confirmation will be forwarded by Elsafur by e-mail to the email address provided by the Customer. This confirmation message will include the summary of the terms of purchase, as required by applicable law, as well as the data entered in the Order by the Customer, so that they may verify the correctness and communicate without delay any errors of Order data.
3.5 The purchase of Products on the Website is reserved exclusively to individuals acting as consumers, who are older than 18.
3.6 Consumer indicates a person acting for purposes unrelated to the business or commercial activity, trade or profession.
3.7 Purchases made on the website imply that the Buyer has read, and unconditionally accepted the Terms and Conditions.
4. Pre-contract Information
4.1 Before buying online the Buyer shall complete the Vendor’s online order form, and send it, following the instructions given.
4.2 Prior to confirming the order, the Vendor is legally required to provide the Buyer with all the information referred to in Article 49 of the Italian Consumer Code; information about the right of cancellation, in particular, will be provided in the Instructions on cancellation contained in Annex I Part A of Article 1 (1) of Italian Legislative Decree 21 dated 21.02.2014.
4.3 To complete the order, the Buyer shall confirm the payment for the Products in the cart; after selecting the Products and confirming the Buyer’s details the Website will redirect the Buyer to the payment systems page, which will manage the payment transaction.
4.4 Any orders for which no payment transaction has been registered will automatically be cancelled.
4.5 On receipt of confirmation of payment as indicated on the order, the Vendor will send the Buyer email confirmation of the order to the address specified during the login, as required by Article 51 (7) of Italian Legislative Decree no. 206/2005.
4.6 The offer of products on the Website is a public offer as defined in Article 1336 civil code; the compilation and successful dispatch of an order via the Website therefore constitutes acceptance of the offer. The contract will be considered to have been made when the Vendor receives the Buyer’s acceptance, on the above-mentioned order form.
4.7 However the Vendor may refuse to accept the order if the credit card or other e-payment is not authorised.
4.8 The Buyer may, at any time, monitor the status of his or her order by contacting the Customer Service through the relevant section, or using the tracking number given in the shipping confirmation email.
4.9 In any event the Buyer is required to keep the order number given by the Vendor, and this number should be quoted in all correspondence with the Vendor.
4.10 Sales contracts on the Website can be made in the following languages:
4.11 Once the Buyer has completed the online purchase, the Terms and Conditions should be kept for reference. The reading and acceptance of the Terms and Conditions is a mandatory part of the purchase process.
5. Choice and Availability of products
5.1 The Products offered for sale on the website are Elpidio Loffredo-branded garments and accessories included in the online catalogue at the time the Buyer made the order.
5.2 The Product catalogue may be updated by the Vendor. The Vendor therefore provides no guarantees that a product will be available online. Under no circumstances can the Vendor guarantee availability of all sizes or models for each garment/colour.
5.3 In the product catalogue, each item is accompanied by a description of its main characteristics. Images and colours may not correspond exactly to the real customer characteristics due to the effect of the computer settings or devices utilised by the Buyer to view the Website. Images are therefore published for information only and are subject to the usual tolerance limits.
5.4 If the chosen Product is not available, despite being selected on the order form, the Vendor will promptly inform the Buyer by email and offer the termination of the sale contract and a refund of the price including any delivery costs, if already paid.
6. Prices and Payment
6.1 The prices quoted on the website will include taxes and VAT. All costs incurred will be disclosed at the Site or in the Terms of Sales.
6.2 There are the following methods of payment:
- Credit card (Visa, MasterCard, American Express)
- SEPA Direct Debit (where available)
- Bank Transfer
6.3 The sale price will be debited at the time the order is shipped.
7. Terms of Delivery, costs and other charges
7.1 The Products will be delivered by courier directly to the Buyer, at the delivery address as specified in the order.
7.2 The Website allows the Products to be delivered to an address other than the Buyer’s address, provided that the address is within the shipping country indicated when the order is made. In any event, the Buyer is responsible for providing all the information necessary for successful delivery (for example, for deliveries to third parties, specify the name on the doorbell).
7.3 Products purchased via the website can be collected directly from the Vendor’s store.
7.4 The delivery costs and methods may vary depending on the country and shipping method chosen by the Buyer, in accordance with the table available on the Website.
7.5 These costs and any additional charges are payable by the Buyer. The amount must be indicated separately in the order summary before the Buyer submits the order, and also in the email confirming the order, referred to in Article 4.
7.6 When the Products are delivered to the courier, the Buyer will receive a confirmation email from the Vendor, expressly indicating the name of the courier and the shipping details.
7.7 The delivery time will vary depending on the destination country and chosen shipping method.
7.8 In Italy, delivery takes between 1-5 working days; in other countries the delivery times will vary depending on the chosen shipping method. These are indicated in the table available on the Website.
7.10 Both in Italy and abroad, the delivery process requires that if the recipient is absent at the time of the courier’s visit, the courier will leave a notice with information about who to contact to agree a second delivery.
7.11 The Buyer may check the progress of his or her order using the tracking number provided in the shipping confirmation email or by contacting the Customer Service, via the relevant section.
7.12 The Products are considered to have been delivered at the time when the consumer or other third party designated by the Buyer (other than the courier) takes physical possession of the goods; from that time, the legal risk of loss or damage of the Products for reasons not attributable to the Vendor, is transferred to the Buyer.
8. Buyer’s Obligations on Delivery
8.1 The Buyer confirms that the collection of the Products is an obligation deriving from the sale contract agreed with the Vendor.
8.2 If the Products are not delivered because the recipient was out, after the scheduled delivery attempts have been made, the package will be left on deposit.
8.3 If the package is not collected on the dates indicated by the courier on the notice left for the Buyer, it will be returned to the Vendor.
8.4 In the case referred to in paragraph 8.3, the contract will be legally terminated in accordance with Article 1456 civil code, by means of an email sent to the Buyer. Therefore the order will be cancelled, to all intents and purposes. Within 15 days of the above communication the Vendor will refund the full amount paid by the Buyer for the Product, less the costs of the unsuccessful delivery, the costs of returning the Products to the Vendor, and any other cost that the Vendor may have incurred due to the non-delivery resulting from the absence of the Buyer or failure by the Buyer to take action in receiving the delivery.
8.5 Any reimbursement due in accordance with paragraph 8.4 will be credited to the same card/payment method used by the Buyer.
8.6 On receipt of the Products, the customers should check that they conform to the order, paying particular attention to the following:
- the pack is intact and has not been damaged or tampered with.
8.7 If the Buyer does not proceed in accordance with the above and therefore accepts the products even if the packaging has been damaged or tampered with, the Buyer will lose the benefit of the products’ legal conformity warranty.
9. Right of Cancellation
9.1 The Buyer, as consumer, may cancel the sale contract under Article 52 of Italian Legislative Decree 206/2005 (Consumer Code) without having to provide any explanation or incurring any penalties.
9.2 The Buyer may exercise the right of cancellation within 14 days from the date on which the Buyer or third party other than the courier, designated by the Buyer, takes material possession of the Products.
9.3 For multiple products ordered in a single order and delivered separately, the period indicated in Article 9.2 will take effect from the date on which the Buyer or the third party other than the courier, indicated by the Buyer, takes material possession of the final item.
9.4 For deliveries of a product that consists of multiple batches or items, the period indicated in Article 9.2 will take effect from the date on which the Buyer or the third party other than the courier, indicated by the Buyer, takes material possession of the final batch or item.
9.5 Prior to expiry of the deadline indicated in Article 9.1 the Buyer will inform the Vendor of his or her decision to exercise the right of termination. For this purpose the Buyer may:
- The cancellation period will be considered to have been respected if the notice of termination is sent prior to the expiry of the termination period as determined above.
- In the notice of termination the Buyer must specify for which Products the right of termination is being exercised.
- The reimbursement will be made using the same card/payment method utilised by the Buyer.
- Having exercised the right of termination, the Buyer must return the products without undue delay and in any event within 14 days from the date on which he or she informs the Vendor of his or her decision to withdraw from the contract by sending the products to the following address indicated in the instructions: Elsafur Srl, Via Lepanto 25, Pompei 80045 Italia
9.6 The Products must be returned in the original packaging, including all the ancillary documents, tags, labels, seals, anti-shoplifting devices etc.
9.7 The Buyer may return the Products using the postal service, or a courier of its choice.
9.8 All the risks of loss or damage to the Products during shipping shall be paid for by the Buyer.
9.9 As provided for in Article 57 (2) of the Italian Consumer Code, the Buyer is responsible for any impairment in the value of the products resulting from any handling other than that which is necessary to determine the nature, characteristics and functioning of the items.
9.10 If, having received the returned goods, the Vendor finds that the value of the products has been impaired and the Buyer is responsible for this, the Vendor may offset the amount of the impaired value against the amount refunded to the Buyer as a result of the cancellation. In such a case, the Vendor will inform the Buyer within 14 days from receipt of the returned goods.
10. Legal Conformity Warranty
10.1 All the Products sold on the Website have the benefit of the legal conformity warranty (Articles 128 et seq of the Italian Consumer Code). In any event this only applies to the consumer.
10.2 By law the Vendor is obligated to deliver goods that conform to the sale contract.
10.3 The Vendor is liable towards the Buyer in respect of any defect in the Products existing at the time of delivery.
10.4 In order to benefit from the above guarantee, the Buyer must report the conformity defect to the Vendor within two months from discovery, failing which the complaint will be invalid, by contacting the Customer Service department via the relevant section. The complaint must contain a full, accurate description of the defect or fault.
10.5 The Customer Service department will reply to the Buyer’s notification and provide instructions on how to return the defective product, which will be done at the Vendor’s expense.
10..6 The Vendor may ask the Buyer to include the invoice or other document confirming the sale, together with the product in question.
10.7 If the legal conformity warranty is operational, the Buyer has the right to the free repair or replacement of the Product, at his/her discretion, unless the requested remedy is objectively impossible or excessively onerous compared to the other solution.
10.8 The Buyer may request an appropriate reduction in the price or termination of the sale contract only if the repair or replacement is impossible or excessively onerous or if the repair or replacement does not take place within an appropriate period or if the repair or replacement has caused considerable inconvenience to the Buyer.
10.9 Under no circumstances may a minor conformity defect create a right to terminate the contract.
10.10 Conformity defects and legal warranties do not include any faults or defects resulting from accidents, inappropriate use, the fault of the Buyer, or normal wear and tear.
11.1 The Buyer’s details will be processed in accordance with Italian Legislative Decree 196/2003 (Data Protection Code), as specified in the data protection statement provided by the Buyer when completing the login form.
12. Customer Service, Complaints and Communications
The Buyer may contact the following office to receive any further information or assistance, or to send complaints: Elsafur Srl, Via Lepanto 25, Pompei 80045 Italia
- Email: firstname.lastname@example.org
- Tel.: +39 0810206047
13.1 It is possible to request the tailor-made realization of a fur, without the possibility of return.
13.2 It is possible to request the personalization of a fur coat. Customization consists of:
- Length of the Fur
- Sleeves Length
- Changes the collar and pocket
- Lining color and various accessories.
- Possibility of adding accessories, and initials on lining.