Returns and Refunds

Online and Boutique Returns

Items may be returned within 7 days of delivery by contacting us or visiting our boutique directly.

All items must be returned in their original packaging and in perfect condition, with all tags and accessories intact. Customised and made-to-measure items cannot be returned or exchanged.

Before requesting a return, please ensure that your item meets our return requirements. Further information is available in our Terms and Conditions of Sale.

Refund Processing Times

All returned items are subject to inspection before the return is accepted. This process may take up to 5 business days.

Once the return has been approved, the refund will be issued in the same currency and to the same payment method used for the original purchase. The time required for the refund to appear in your account may vary depending on your bank or payment provider.

Right of Withdrawal

Pursuant to Article 52 of Legislative Decree No. 206/2005, as amended by Legislative Decree No. 21/2014, the Buyer has the right to withdraw from the contract, without penalty and without providing a reason, within 7 (seven) days from the date of receipt of the order.

To exercise the right of withdrawal, the Buyer must notify the Seller in writing and follow the return instructions provided.

To be eligible for a full refund, items must be returned intact, unused and unworn, with all original labels and tags attached. The Buyer is responsible for the costs associated with returning the goods to the Supplier.

For products made from fine leather and shipped outside Italy, returns must be accompanied, where applicable, by the relevant CITES certificate issued by the competent authority. We recommend consulting the appropriate authorities before arranging the return.

Goods that are not properly returned through customs may be refused and will not be refunded.

Once the returned goods have been received and verified to be in their original condition and unworn, the Supplier will refund the amount due, including the cost of the product and the original shipping costs, within 5 (five) days of receipt.

The Supplier must also be provided with the tracking number for the return shipment.

Items that are returned damaged, incomplete, deteriorated, dirty or in any condition indicating that they have been used in a way that compromises their integrity will not be eligible for a refund.

To arrange a return, please contact us at +39 346 85 18 997 or by email at info@elpidioloffredo.com.

Our team remains at your disposal for any further assistance.